your orders will be processed in 3 to 5 working days, however, there no deliveries or shipments on weekend or holidays. There could be additional delay of a few days in case of Festivals or due to unanticipated heavy business load. Once the order is dispatched, you will receive an email with the tracking ID
-INR 80 including GST for Order value upto INR 999.
-INR 120 including GST, for Order value of INR 1000 to INR 2000 value
Free shipment, for Order value, above INR 2001 onwards
Charming Aura will not be liable for any products that have been, either damaged OR lost during shipping. In case of damaged shipment, please contact the shipping agency to file a claim, whereas, we request you to keep us in loop and we would definitely try our best to take up suitably with the shipment agency.
Our objective is to ensure customer satisfaction and let you enjoy a memorable experience shopping at Charming Aura, but, kindly note, any exchange or return of opened or used products will not be accepted, once the products had been sold or delivered.
Please make a note of below additional conditions.
If there is any quality issue related to our products, we would exchange subject to investigation and due diligence on our end. To facilitate this, you need to email us within 24hrs of delivery. Please contact us via email : email@example.com and we would be glad to help you.
An exchange will be entertained only once Charming Aura receives back the products in an unopened, saleable condition, with original receipts | labels in their original packing, with both product and packing undamaged.
such exchange requests will be subject to final checking and acceptance of Charming Aura.
Charming Aura will not be responsible for any damage that is caused, once the products had been delivered.
Charming Aura will not be responsible or accountable for any damages resulting due to improper usage, negligence or due to improper methods and application.
Please note, for all cases related to product exchange ( once accepted by Charming Aura ) the shipment charges, for sending back to Charming Aura, will have to be borne by the Purchaser.
The products once sold by Charming Aura are NON-REFUNDABLE. Only EXCHANGE is permissible, provided
only if products are sold in a damaged condition, but, the packing is not opened and all seals are intact.
if the shipment has missing items and the consignment has not been used.
For such exceptional cases, the shipment might qualify for an Exchange, that would be completed within 15-25 working days.